1. Introduction

Educational organizations and learners worldwide are the primary beneficiaries of this document, but all relevant stakeholders will gain from the implementation of standardized management systems within educational institutions.

Example: Employers who support and encourage their staff to participate in educational programs can also benefit from this document.

The potential benefits to an organization from implementing an Educational Organization Management System (EOMS) based on this document include:

a) Improved alignment of objectives and activities with organizational policies (including mission and vision). b) Strengthened social responsibility by offering inclusive, high-quality education for all. c) More personalized learning, with a tailored approach to all learners, especially those with special education needs, distance learners, and lifelong learning opportunities. d) Consistent processes and evaluation tools to demonstrate and enhance effectiveness and efficiency. e) Increased credibility for the organization. f) A means for educational organizations to demonstrate their commitment to effective educational management practices. g) A culture of continuous organizational improvement. h) Harmonization of regional, national, open, proprietary, and other standards within a global framework. i) Broadened participation from interested parties. j) Encouragement of excellence and innovation.

2. ISO 21001 Structure in the Plan-Do-Check-Act Cycle

<EOMS in the framework of ISO21001>

3. Principles for an Educational Organization Management System (EOMS)

This EOMS follows these key management principles:

• Focus on Learners and Other Beneficiaries – The core focus of the EOMS is to meet, and exceed, the expectations of learners and other beneficiaries.
• Visionary Leadership – Visionary leadership involves engaging all learners and beneficiaries in creating, articulating, and implementing the organization’s mission, vision, and objectives.
• Engagement of People – It is essential that everyone involved in the organization is competent, empowered, and engaged in delivering value.
• Process Approach – Achieving consistent and predictable results is more effective and efficient when activities are understood and managed as interrelated processes that work as a cohesive system, considering both inputs and outputs.
• Improvement – Successful organizations maintain a continuous focus on improvement.
• Evidence-Based Decisions – Decisions and curricula based on the analysis and evaluation of data are more likely to achieve desired results.
• Relationship Management – For long-term success, organizations must manage relationships with stakeholders, such as providers.
• Social Responsibility – Socially responsible organizations are sustainable, ensuring long-term success.
• Accessibility and Equity – Successful organizations are inclusive, flexible, transparent, and accountable, addressing learners’ individual needs, interests, abilities, and backgrounds.
• Ethical Conduct in Education – Ethical conduct refers to creating an environment where all stakeholders are treated equitably, conflicts of interest are avoided, and activities are conducted for the benefit of society.
• Data Security and Protection – The organization fosters an environment where stakeholders can interact confidently, knowing their data is treated with care and confidentiality.